Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup-free eyes/brows/lashes. Extra time spent removing makeup means less time for the treatment. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
Our store is not a safe and appropriate place for kids so we'd appreciate it if you don't bring children with you into our salon, please.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. A one-time allowance of a last-minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no-show policies are in effect.
RESCHEDULING + CANCELATION + NO SHOW
When you have made an appointment online, it does not mean that your booking is accepted until it's confirmed by us. You will receive a booking confirmation from us.
As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email, or both. Rescheduling must be made before your service date at least 48 hours for no penalty and a new appointment date would be subject to availability. If you cancel the appointment, you will be charged 100% of your deposit as a cancellation fee. If you reschedule or don't show up at your appointment at the scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit will be required at the time of booking. If we cannot accept your booking your deposit will be refunded. The refund process will take about 5-10 days. This is to protect the time set aside especially for you, as well as to protect our time which is booked up quickly. In return, we promise to keep appointments on time, give you our full and undivided attention, and of course, the best services Wellington has to offer!
Please note: we reserve the right to refuse your booking and refund what you have paid.
A consultation can be requested separately for $100. However, if you would like to follow through with the service after the consultation then the $100 fee will be waived as part of the full service. It will be deducted from the total cost of the service.
OTHER ARTISTS' WORK
1. Eyelash extension: If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension training, certifications, and council regulations, there are a lot of lash artists that have been improperly trained. At Fabulash Brows, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch-up from another lash artist's work, you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you before any service is performed.
2. Eyebrow/lip/eyeliner tattoo: We do not touch up over other artists' work. If you want to have your brows/lips/eyeliners fixed from the work that was done elsewhere, please contact us and send us photos for consultation. We might be able to go over your existing tattoo or need removal before redoing it and it will be treated as a new treatment. More than one session of laser removal may be required. In this case, rest time between removal sessions is one week.
AFTER HOUR APPOINTMENTS
In certain circumstances and seasons, last-minute or after-hour appointments might be available on a case-by-case basis for an additional fee of $30. Please contact us directly to schedule your after-hour appointment.
You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. We don't take responsibility for any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions.